Easily to be spotted if you pay attention to a sales debate between the
customer and associate. This buyer just does not know when to stop.
Customer: Do you have
this item on hand?
Associate: No.
Customer: Well do you have it in the warehouse possibly? Can you
check if another store has it?
As associates we are condemned to do all that we
can to satisfy the customers needs but at some point, you have to realize that
there may be NO ALTERNATIVE! Can you live with that? How many times have I been
sent back to warehouse to look for a single item. Exactly, too many to count! A
SINGLE item, customers are you aware that our warehouse is not the size of your
bedroom but as big as a one family house with hundreds of thousands of items.
And not only that, you expect us to find everything in seconds. As I said
before hundreds of thousands of items, some things take time to look for! And I
am sure you do not know the feeling when you return with nothing in your hands. The disappointment is written on your face like a
billboard on the highway. And then there are times we are lucky to find the
oh-so-really-needed-item-I-cant-wait-another-day, sometimes you are grateful
and praise us to the heavens and then there are times where you will keep
looking around and just set it back. So I wasted a good fifteen minutes just so
you can set it down and tell your child, “oh we will get it next time”.
Ofcourse you will never hear this, what is actually going through our heads. We
smile back and tell you E-V-E-R-Y time that it is no problem.
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