The Customer-Who-Never-Picks-Up-What He/She Drops

This customer unknowingly reflects themselves of how tidy they are in their own home. Many times I have noticed how sneaky this kind of customer can be. Oh, let me go through the clothing aisles with my big fat stroller and knock every Tshirt there is off the hanger and act like it never happened. 

Opps, I forgot I am the one being paid for this; to bend my back (causing the number 1 injury at the workplace) and picking up after YOU or YOUR children who feel like the store is a huge playground. If you see that you knocked it down, what is so hard for you to pick that item up and place it back. I don’t expect eldery people or pregnant women to do this but if you are physically healthy, just do us the favor. It might not seem like a big deal to you but remember you times a hundred a day is a lot of back bending and putting the clothes in the right spot.

I have also had this customer look me dead in the face and drop something and just kick the item under something else just to not have “seen” what had happened. As many other companies we are low on staff and this can be very time consuming just running behind you and picking up things, making it hard for us to accomplish other things to your favor. 

The Pressure Customer

This customer is almost like the “Keep-Asking Customer” only that this shopper takes it to every level possible. Can’t satisfy his/her needs, they will certainly put so much pressure on you until you give in. They are like a pittbull that will not let go until they have the answer they wanted to hear. They do not care if they are in the wrong because in their head everyone is wrong except them.

Not having it in the store is not going to stop them. You, supervisors and managers are going to have to stop, drop and roll for this customer to get what they need by yesterday. I always shake my head with this customer, e.g. it is Halloween and you decide to come in last minute for a costume and make up and you actually expect to find it here. Or Back To School, did you forget that there are other kids that need school supplies and not just your child? Sorry to disappoint you but that stuff was sold out fast. The early bird catches the worm, remember that phrase? 

Well I do try to give you alternatives but you are just not happy with any of the options I give you and for some reason in your mind this is the only store on the earth you can get these products at. Come on, think outside the box! Go explore your surroundings and voila, look at that, there are actually other stores close by where you can find those products. Yeah, but just complain and tell us how we never have anything on hand because YOU failed to buy things on time.

The Keep-Asking Customer

Easily to be spotted if you pay attention to a sales debate between the customer and associate. This buyer just does not know when to stop.

Customer: Do you have this item on hand?

Associate: No.

Customer: Well do you have it in the warehouse possibly? Can you check if another store has it? 

As associates we are condemned to do all that we can to satisfy the customers needs but at some point, you have to realize that there may be NO ALTERNATIVE! Can you live with that? How many times have I been sent back to warehouse to look for a single item. Exactly, too many to count! A SINGLE item, customers are you aware that our warehouse is not the size of your bedroom but as big as a one family house with hundreds of thousands of items. And not only that, you expect us to find everything in seconds. As I said before hundreds of thousands of items, some things take time to look for! And I am sure you do not know the feeling when you return with nothing in your hands. The disappointment is written on your face like a billboard on the highway. And then there are times we are lucky to find the oh-so-really-needed-item-I-cant-wait-another-day, sometimes you are grateful and praise us to the heavens and then there are times where you will keep looking around and just set it back. So I wasted a good fifteen minutes just so you can set it down and tell your child, “oh we will get it next time”. Ofcourse you will never hear this, what is actually going through our heads. We smile back and tell you E-V-E-R-Y time that it is no problem.

The True Definition of "Customer"

According to Google.com

Customer

ˈkʌstəmə/

Noun

1. a person who buys goods or services from a shop or business.

"Mr Harrison was a regular customer at the Golden Lion"

Synonyms: shopper, consumer, buyer, purchaser

The actual Meaning

Customer

1. a person who has forgotten the ability to fold clothes; pick things up after themselves; has lost their sense of seeing and understanding (see Zombie for further explanation); thinks they are king/queen of the entire universe; speaks gibberish when agitated and bored; sees the associate as babysitter; psychologist and butler free of charge and after all the above mentioned still wants to be treated as if you were forever in their debt.