Showing posts with label retail problems. Show all posts
Showing posts with label retail problems. Show all posts

2015/01/27

The No-Life Customer

Now to set this straight, I am not saying this customer has no life. I just couldn’t come up with an alternative name. 

I understand you don’t have a job (yet) or a car and you’re cooped up at home but what is so special about a store that A-L-W-A-Y-S has the same merchandise. We do not change up our assortment every single day at every single hour.

Coming in once a day is weird but multiple times a day? What is there to see? You have kids, then go outside and play with them, be creative, join classes, something. I really don't understand, someone has to explain this to me. Maybe you are working on a project I don’t know of, or maybe you are setting up a World Record of how many times a day you can walk in the store, or maybe you are fighting your inner shopaholic. I have no idea. Whatever it is, every associate thinks you have nothing else to do, except get on our nerves with your issues and the same annoying questions as the days before.

And to tell you how bad it can sometimes get, you can time these customers. You know exactly at what time they are coming in: When the store opens, before lunch, after the kids come home from school and before the store closes.


2015/01/22

The Super-Moody Supervisor

Today I start my segment of supervisors. It is unbelievable how many different types there are and to be honest; most of the times I have to stop and think, how did these people end up in those positions. I feel like supervisors are stuck in a sort of "limbo".Too experienced to be regular associates but not qualified enough to be managers. Maybe it's for the best that it's that way. So today I present you the super-moody supervisor. The picture below is truely depicts on how I feel about this supervisor.

This supervisor has no control over their being. They are like the Katy Perry song "Hot & Cold" or like that toy crocodile where you had to push down the teeth, you just never know when this supervisor is going to snap. Constantly it feels like you're trying to detonate a bomb, not knowing if you got the right wire or not. 

You thought your life was tough as it was working retail, well let's just add this supervisor to make sure that everything in your life is miserable. The apocalypse could be happening right outside your door but this supervisor  will still be the # 1 threat. Good news, if you're lucky there will only be one specimen of this kind at your job. 

I myself have come across this rare phenomenon and this person will manipulate you in ways you didn't know were possible. At some point you will realize that just their glare leaves you stuttering and heart racing fast, you start thinking that it is your fault this supervisor is acting the way they are, that is how you know there is no return. You have officially been diagnosed with scaredshitless, even though you might not want to admit it.

Remedies, HAH! No official cure but to run and hide. If you are among the brave ones, you can speak up to this person but remember you have been warned. But for real, if there are problems, go to your manager or work union and make them deal with this!